Terms and conditions - Online program

12-Week Program – Terms and Conditions

1. Services Provided

The Trainer agrees to provide a comprehensive 12-week fitness program to the Client, which includes:
– Customised workout plans tailored to the Client’s goals.
– Nutritional guidance aligned with the Client’s dietary preferences and fitness objectives.
– Regular progress check-ins and feedback.

 

2. Program Duration

The program will commence within one week of initial payment and will conclude 12 weeks on from the date of the program going live.

3. Payment Terms

The total cost of the program is AUD 900. The Client may choose one of the following payment options:
– Weekly Installments: AUD 75 per week for 12 weeks.
– Upfront Payment: A one-time payment of AUD 900.

The program will be delivered within one week of receiving the initial payment.

4. Cancellation Policy

If the Client decides to terminate the program within the 12-week period, the following cancellation fees will apply:
– AUD 300 if the program is cancelled within the first 8 weeks.
– AUD 150 if the program is cancelled within the last 4 weeks (final month).

These fees are to recoup the time and effort invested in creating the program.

5. Pause and Resumption of Program

The Client may request to pause the program for up to 6 weeks due to unforeseen circumstances. The request must be made in writing and approved by the Trainer.

In cases of extenuating circumstances where the Client needs to pause the program for longer than 6 weeks, evidence of these circumstances must be provided. The Trainer will then assess the situation and may allow a longer pause period.

6. Client Responsibilities

The Client agrees to:
– Follow the workout and nutritional plans provided.
– Communicate any injuries, health issues, or concerns promptly.
– Attend scheduled check-ins or sessions on time.
– Make payments as agreed in the payment terms.

7. Confidentiality

The Trainer agrees to keep all personal information, including health details and progress, confidential and will not disclose such information to third parties without the Client’s consent.

8. Liability Waiver

The Client acknowledges that they are participating in the program voluntarily and at their own risk. The Trainer is not responsible for any injuries, health conditions, or other issues that may arise from the program. The Client agrees to release and discharge the Trainer from any claims or liability related to the services provided.

9. Program Modifications

The Trainer reserves the right to modify the program as needed based on the Client’s progress, health, or scheduling needs. Any modifications will be discussed and agreed upon with the Client.

10. Refund Policy

No refunds will be issued for the upfront payment unless the program is cancelled by the Trainer.
If the Client cancels the program within the first 8 weeks, a cancellation fee of AUD 300 will be charged.
If the Client cancels the program within the last 4 weeks (final month), a cancellation fee of AUD 150 will be charged.

11. Force Majeure

The Trainer is not liable for any delay or failure to provide services due to events beyond their control, such as natural disasters, pandemics, or other unforeseen events. In such cases, the Client will be notified, and a suitable alternative will be arranged if possible.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Australia without regard to its conflict of law principles.

13. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions, agreements, or understandings of any kind. Any amendments to this Agreement must be in writing and signed by both parties.