Terms and Conditions for Personal Training Services

These Terms and Conditions (“Agreement”) govern the provision of personal training services (“Services”) by Functional For Life PT PTY LTD (“FFL”) to the client (“Client”). By purchasing and utilizing the Services, the Client agrees to be bound by the terms and conditions set forth herein.

1. Program Policies & Payment Terms

1.1. Functional For Life offers 12-week health and wellness programs. All sessions are paid in packs of 12, 24, or 36 sessions, payable weekly, in half instalments, or upfront. Special conditions like fortnightly payments can be arranged.

1.2. Weekly payment direct debits automatically terminate after 12 weeks. Missed sessions due to illness or unforeseen circumstances can be caught up at the program’s end. Debits are not adjusted weekly.

1.3. If the Client cannot complete sessions within the specified period due to unforeseen circumstances, remaining sessions will be valid for an additional three weeks from the original end date of the 12-Session Package.

1.4. Accounts can be suspended for holidays or breaks by notifying management in advance via phone or email. Missed sessions will be added to the end of the program.

1.5. At the end of the 12-week program, accounts can be cancelled anytime by notifying management via email or phone. Unless advised otherwise, FFL will automatically restart the Client’s debit for another 12 weeks once all sessions are completed or the 15-week use period is reached, whichever comes first.

1.6. Eight hours’ notice is required to cancel sessions without the session being deducted. If the Client cancels with more than 8 hours’ notice, the Trainer will try to arrange a catch-up session within that week or the following. 

1.7. All payments are non-refundable for any reason, including but not limited to illness (without a medical certificate), relocation (transfers to online training allowed), or change of mind. All sessions must be used within 15 weeks of purchase, excluding any communicated suspensions.

1.8. If the trainer cancels a session, they will endeavour to reschedule a make-up session within the next fortnight or before the package ends. If rescheduling is not possible, the session will be added to the end of the package and can be utilised at that time. The 15-week completion rule does not apply to sessions cancelled by the trainer; these credits have a 6-month expiry period.

2. Trainer Replacement

2.1. Should any issue arise with the assigned trainer within the 12-Session Package period, the Client may request a replacement trainer from FFL.

2.2. FFL agrees to replace the trainer upon receipt of such a request, subject to trainer availability.

3. Delivery of Sessions

3.1. If in-person sessions cannot be delivered due to changes in a client’s circumstances, FFL will provide a live online trainer and a customized training program to the Client.

3.2. The Client agrees to participate in the online training sessions and follow the provided program as an alternative to in-person sessions.

4. Cancellation and Medical Circumstances

4.1. If the Client needs to cancel sessions within the 12-Session Package due to medical reasons, the Client must provide a valid medical certificate.

4.2. Upon receipt of the medical certificate, FFL will extend the validity of the remaining sessions for a period mutually agreed upon by both parties to accommodate the Client’s recovery.

5. General Provisions

5.1. FFL reserves the right to modify these terms and conditions at any time. The Client will be notified of any changes in advance and continued use of the Services will constitute acceptance of the revised terms.

5.2. Clients are required to wear appropriate athletic attire during all training sessions. This includes comfortable sportswear and footwear.

6. General Liability 

7.1. By purchasing a session package, the Client acknowledges and agrees to adhere to the terms and conditions set forth in this Agreement.

For any questions or concerns regarding these terms, please contact Functional For Life PT PTY LTD at – [email protected]